4/27/2023 0 Comments Archive definition![]() Multiple formatting capabilities - Whatever format you use to communicate with your customers, be it print or electronic, you need to be able to view an exact replica of the communication, as viewed by your customer, for many years to come. Gain fast access to customer communications through Precisely’s digital archiving solution. If you have thousands of customers wanting to view their latest bill or statement at the same time, then you can’t afford to deliver anything but the best performance, even on low-bandwidth connections. For businesses who have thousands of customers and generate thousands of communications at a time, you need a digital archive that can load these communications swiftly, making them available for your customers and support agents to view online as soon as possible. Speed - Digital archives must support many concurrent communication retrieval requests with sub-second response times. Encryption, authentication, access control and auditability are all things to look for when choosing a digital archiving solution. ![]() Record management laws also require you to purge communications when they reach a certain age. GDPR requires you to be able to delete individual customer communications at a customer’s request, and keep a record of what was deleted and when. There are many forms of digital archives, but it’s important to look for one with the following attributes:Ĭompliance - Complying with regulations like GDPR (General Data Protection Regulation) and PCI (Payment Card Industry) are of top importance in a digital archive. These communications require storage for several reasons including records management, customer self-service, reprints, and legal compliance.īeing able to quickly and securing retrieve these documents is critical to a business operation. These communications can be in any digital format - think of bills, statements, policy documents, videos, pictures and more. ![]() Digital Archives store and retrieve high volumes of communications from both businesses and customers.
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